Frequently asked questions
How can I make a reservation?
- Select the glasses and/or equipment that you want to rent during the fair. The glasses are available per crate with a minimum order of two crates for the complete duration of the fair.*
- Create an account or log in with your credentials.
- Check your company details, your order, and indicate your stand number.
- Confirm and pay your order and you are ready for ProWein!
- You will be informed about the delivery and pick-up of the equipment two weeks before the fair.
* The minimum of two crates per glass type is to make exchanges possible for rinsing the glassware.
What does the loss price per item entail?
Unfortunately, glassware and accessories can break or can go missing. If you don’t return the number of rented glasses and/or accessories completely, we will have to invoice the missing items. The loss price per item is indicated for each item on our website.
Which payment methods are possible?
Payments can be made with credit card, debit card, iDeal or PayPal. It is not possible to pay by any other method.
How do I know whether an item is available?
All items on our website are available unless it is indicated that the item has been sold out.
How am I sure that my products will be delivered?
All orders you have placed through our webshop will be delivered if you have indicated a stand number. It is possible that you do not know your stand number yet when placing an order. If this is the case, you can indicate this by ticking the box ‘’I do not know my stand number yet’’. You can change this afterwards as soon as you know your stand number. Please do this on Februari 1st the latest. Simply log on to our webshop and change the stand number for all of your orders. Orders without a stand number will not be delivered.
When will my products be delivered?
Unless you have separate delivery arrangements, we will deliver the rented items the day before the fair (Saturday 09.03) between 11:00 AM and 19:00 PM. If you are not able to receive the items yourself, we will place them in the stand with the stand number that you have communicated to us.
Ice deliveries will be done on the fair days between 07:00 and 09:00 and between 11:30 and 13:30. You can choose the time slots in the reservation process.
At the end of every fair day, we will make sure that your used glassware is switched.
Can I place extra orders during the fair?
During the fair, it is not possible to place orders through our website. If you are in need of extra glassware, ice, or other accessories, you can come to our sales unit located at the center of the Messeplatz.
When will my order be collected?
We will start collecting your rented items on the last day of the fair at 17:00 PM. If you wish to leave the fair earlier, you can contact us by telephone (phone numbers per hall to be communicated) or approach one of our hall managers (location for each hall to be communicated) so we can pick up your rented items upon your departure. The rented equipment will be your responsibility until the moment it is delivered back to us/picked up by us. Missing equipment will be invoiced afterwards.
Why does the name ‘Ingenico’ appear on my statement instead of Boels Rental?
Boels Rental works together with Ingenico, a partner that handles payments for our online shop.
Can I change an order I already placed and paid for?
It is not possible to change an order you have already placed and paid for. If you wish to change your order, you must cancel your first order and place a new one online. Your first order will be reimbursed.
I have not received any confirmation. What should I do now?
For every order you place, we send an automatically generated confirmation e-mail. It could be possible that this e-mail landed in your ‘spam’ inbox. If you cannot find any e-mail from us there either, please contact us by sending an e-mail to
prowein@boels.de.
Where can I find the rental terms and conditions?
The rental terms and conditions can be found
here. We will also send the rental terms and conditions by e-mail when you have placed an order.
